Refund policy

Refund Policy

Please read the entire policy before requesting a return or refund.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All card packs or boxes must be unopened and in original sealed packaging. You’ll also need the receipt or proof of purchase.

Unless there was an error in shipping (the wrong products were sent), all order cancellations and returns are subject to a 15% restocking fee and a $9.95 return shipping fee. The refund will be issued in the form of original payment.

How to Initiate a Return

To start a return, you can contact us at team@epiccardshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, and the customer will bear responsibility for any associated shipping costs.

You can always contact us for any return questions at team@epiccardshop.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item.

Note: We cannot accept returns on sale items 

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.